Refund Policy

Last updated: 11 June 2026

14-day refund window

If RemCam doesn't work out for you, contact us within 14 days of purchase and we'll refund your order in full. Email support@remcam.software with your Paddle order number. Where possible, tell us what didn't work - it helps us improve the product.

How refunds are processed

Refunds are processed by Paddle, our merchant of record, back to the original payment method. Once we approve the refund, Paddle's processing typically takes 5–10 business days depending on your bank.

Subscriptions

Annual subscriptions can be cancelled at any time using the management link in your Paddle receipt email; cancellation stops future renewals and the licence remains valid until the end of the paid period. Renewal charges are refundable if requested within 14 days of the renewal date, provided the licence has not been actively used after renewal.

After a refund

Refunded licence keys are revoked and will no longer activate or validate. You must remove the Software from your servers.

Statutory rights

This policy is in addition to any rights you have under applicable consumer law, including the Australian Consumer Law, which are not limited or excluded by this policy.